first bus complaints

536 likes. I was wearing a sunflower pin badge prominently on my coat lapel. or to the actions or physical condition of the driver during the trip. That bus driver told me there is no such rule and I should have been allowed to do so if I so wish. Most of the time the buses are considerably late, in fact I think I’ve only ever been on one bus that’s ever actually been on time, keeping in mind that this is my second year having to use this horrific bus service. There's no need for cash, one tap of your contactless card, Apple Pay or Google Pay and you’re aboard and ready to go, no need to worry about having the right change. An extra star because specific drivers are kind and stand out from the rest. Arriva Merseyside 1. If you are sure your card details are correct please either contact your bank or try again later. This will help us to access any CCTV on the bus more quickly which may help with any investigation. © 2021 FirstBus (North) Limited and FirstBus (South) Limited. Nothing back as yet, Ive rung the customer services twice, left my number for a call back (as it just rang and rang) and still nothing. Our buses undergo regular maintenance so you may also spot one of our engineers running a test. Chelsea de Silva, regional PR & marketing manager for the South East and Midlands, cited several reasons for the delays when speaking to Concrete in December. Thank you! Yes, our First Bus App has a ticket gifting function, allowing you to purchase a bus ticket and transfer it directly to your child’s phone. A safety complaint is related to the mechanical condition of the bus (bald tires, brakes that might be faulty, lights not properly operating, etc.) We know we don’t always manage to get it right for our customers and there are occasions when things go wrong and we disappoint you. Please look at our frequently asked questions below, you should be able to find what you need here. In Glasgow, West Lothian and Aberdeen we operate our services on an exact fare, no change given basis. View Frequently asked questions, video user guides and more. Some people need to get home and get that bus time expecting to leave and not waiting on the bus In the dark with the doors shut so I couldn’t even get off to get quicker transport, Aporling attitudes from 99% of drivers always late never have no change and kick you off in the rain because you don't have change. There are a number of reasons why your card payment may have been declined: If the problem persists you should contact your card issuer for further information. We will only send marketing communications to persons 16 and over – please tick to confirm if you are over 16 (after ticking you will be able to choose your marketing preferences): We'd like to tell you about our Apps, changes to our Bus services, and of course to let you know about exclusive offers from us and selected 3rd parties. Select a region below and then the ticket type you are interested in. 553 likes. 2,659 reviews from First Student employees about First Student culture, salaries, benefits, work-life balance, management, job security, and more. Phone: 0161 491 5525 4. Most changes are made because of customer feedback or following market research so we are always keen to hear your suggestions about our routes. Your card may be or is due to expire and has been replaced by your card issuer. I cannot walk far. Also I get to the bus stop at 20 past 7 every morning even though I dont have to be in school until 9. When they are late, however, and I mean late by 10, 15, 20 minutes at the least, I, nor any other passenger with whom I found myself on that bus, has ever been offered an explanation for such delays or literal disappearance. We will get back to you as soon as we can but please be aware that it could take up to 14 days to look into your complaint and respond to you. He further went on to say my sort should not be out without carers! We review the feedback regularly and also share it with our drivers and colleagues in our depots. We use age verification for data protection regulation compliance and to tailor our communications to you. Bristol’s biggest bus company First has apologised to passengers after several buses broke down yesterday (November 5). Why are the tickets so expensive every where except London? Poor bus service etc. We are committed to our data protection obligations. Have you been happy with your website experience? Thankfully i moved my hand out of the way in time. At First Bus we work hard to deliver a helpful, friendly, easy to use and reliable service for our customers. Similarly, if we do not currently serve a particular location, it is because there is not sufficient demand to sustain a bus service, or it is simply not possible to run a bus there. Just to let you know, we may charge a small fee when you collect your item (up to £2 plus VAT) to help towards the cost of handling and storing lost property items from our buses. Aberdeen Overall, bus gripes were down from 1,154 to 956, or by 17 per cent. We are also part of PLUSBUS which means you can combine bus and train travel. In some areas the local council has installed displays at Bus stops, some will show scheduled timetable information and real time information. FirstGroup plc 395 King Street Aberdeen AB24 5RP. A Sunday. Email: customer.services@arrivanw.co.uk 3. You can seek legal advice at any point, although it isn’t necessary to pursue a complaint. If your bank thinks this purchase is unusual behaviour for your account they might block the transaction. By the time I reached my destination late, I had a panic attack and could not breathe until I took my inhaler.Update from my last post:Yesterday, Dec 2nd. Please call us on 0345 646 0707. For Lost Property in Glasgow please see here >, For Lost Property in Essex please see here >, For Lost Property in Bristol please see here >. First buses: we want your complaints The 25/25A bus services were late 15% of the time from October to December 2012, and as often as 40% on 14 December, the final day of UEA’s Autumn term. You can ask that your complaint is passed onto their line manager if the complaint is about the head of division themselves or … Provide your feedback below. 1,019 First Student reviews. 40 minutes later and he finally turns up again, confused as there were to be two more buses that should've picked me up. Our drivers collect property left on our buses and take it back to the depot to be registered. Katie Rogers > ‎ First Bus Service - Complaints, experiences and stories. Select your region below to find out more about combining travel, or feel free to ask your driver when getting on the bus. Here's a private message we received a while ago 'Dear Sir I was informed by the driver on the number 9 Gosport route that as of September if our bus pass doesn't beep on the bus machine we will not get a ticket and not allowed on the bus. Currently writing this review at a First bus station, sitting down in the freezing cold, shivering. Complaints. View some cards that you can print out and show your driver as a way of discretely asking for a little extra help if you’d rather not ask them out loud. Download the app and follow the instructions, it’s that simple. If you have a complaint about buses in Scotland, in the first instance you should raise your complaint with the operator in question. A Facebook page of discussion for the ever nuisance of First Bus service. He chose to ignore it. If you have a complaint about buses in Scotland, in the first instance you should raise your complaint with the operator in question. Nevertheless, credit where credit is due, one must admire the sheer continuous existence of this company, despite its dreadfully lacking and (I’m running out of premodifiers at this point) terrible service. Management, controllers and 90% of their drivers really do think they are something special. In most cases, we’ll keep any lost property for a month to give you time to claim it. On our website Next Bus section and our First Bus App, you can see how far away your bus is in real-time*. Rude undertrained drivers that can’t even use there brakes properly. Thank you for your feedback. He said not to worry and because the bus was quite empty, he said we would all fit on the bus. 136 reviews from First Bus employees about First Bus culture, salaries, benefits, work-life balance, management, job security, and more. They are dirty, late or do not turn up, cost to much & bus drivers are rude. We want it to be easy for you to plan a bus journey, and if you would like some guidance on how to catch a bus we have put together a guide for you here: https://www.firstgroup.com/help-and-support/how-catch-bus. A bus driver was extremely kind. i get a bus every day to school, it’s my only transport but because of these busses i’m being constantly late to school. Sack this bully. Your route or timetable may change because of a change in demand. They treat you like they are above you. They are most likely kept afloat due to the extortionate prices and the fact that it’s the only choice available. If you’d prefer to contact us directly, you can call us on the number in the Contact Us section or use the Contact Form ↓ there. I am absolutely apauled and if it weren't for the need to ride the bus I would not pay another penny to such a horrible company. Rate First Bus’s value and service. We serve 40 of the UK’s largest towns and cities including two thirds of … If the bus isn’t late, then it’s way too early, making me miss the bus. We are one of the largest bus operators in the UK with a fleet of approximately 5,200 buses. they are apparently “full” when there are multiple seats open. A safety complaint is related to the mechanical condition of the bus (bald tires, brakes that might be faulty, lights not properly operating, etc.) We will do our best to make sure that you get your lost property back as quickly as possible. Claim your company profile to access Trustpilot’s free business tools and start getting closer to your customers today! Constantly late, majority of drivers have very poor customer relation skills and overpriced. More info here On our website Next Bus section and our First Bus App, you can see how far away your bus is in real-time*. If you prefer, you can fill out the contact form here instead. I was sat at the back on the top floor of the double decker bus. “First Student’s local staff members are visible in our community and they are dedicated to our children. I hope they do well. They are dirty, late or do not turn up, cost to much & bus drivers are rude. Thank you bus driver for judging the situation in a safe and kind manner. Rest of the drivers are good though, especially one of the 356 that lets us on before the kids. Bus Users Scotland’s remit includes: First Bus Service - Complaints, experiences and stories. If I can put 0 stars I would. We'd also love to hear from if you have any suggestions, or if you have any praise for our staff. Safety Complaints You should report a bus safety issue you observe as soon as possible, but at least within 60 days. Website: arrivabus.co.uk 2. Our lines are open from 9am to 5pm Mon-Fri. Our quieter times are usually between 11am and 3pm so you may prefer to call then as there will be less of a wait to speak to one of our Customer Support Agents who will be happy to listen to you. From top down, First Student has highly trained personnel that have the sole purpose of taking care of the students’, families’ and the school’s needs.” Many of our mTickets are cheaper than if you buy the ticket on the bus too! We always aim to resolve our customer complaints directly but if you’re not happy with our final response under the ‘Alternative Dispute Resolution under the Consumer Rights Act, you can contact Bus Users UK who will try to help you get a satisfactory outcome. We will always store your personal details securely. Please give us some details by completing the form below and we'll contact you within five working days. Problems with traffic or adverse weather conditions can lead to services being cancelled, meaning the next bus can be overcrowded. There are some really kind and considerate people out there. Our buses are suitable for bringing a buggy on board, but the areas suitable for buggies are shared with wheelchairs, so on occasion you may be asked to fold your buggy. Poor bus service etc. We’ll listen to you and do everything we can to put things right. First Bus operates around a fifth of local bus services in the £4.2bn deregulated marked outside London. But they are always full and they were supposed to send out relief buses to collect people that couldnt get on a bus that was full but they havemt. For enquiries about mTickets, contactless payments or the First Bus App, please see here ⇒, Please complete all fields marked (Required). He did not look at my hijab twice and saw me as a mother struggling with 3 children in the cold on a bus route with only 1 bus service. I am Autistic and also have severe respiratory problems. A few weeks ago a "driver!!??" Hi looking for a bit of advice. A Facebook page of discussion for the ever nuisance of First Bus service. If you do not receive a response to your satisfaction then you can raise your concerns with Bus Users Scotland. Where you are travelling to the airport with us, we recommend that you allow plenty of time for your journey. Useful. With Tap & Cap you'll never pay more than our Day or Week fare. Otherwise it’s showing the timetable time – so you’ll know when the bus is due. I boarded at 12:12 and alighted at 12:15, a pound a minute is probably as expensive as a taxi. At First Bus we work hard to deliver a helpful, friendly, easy to use and reliable service for our customers. Please check the buggies section on our bus accessibility page for more information. Choose Your AreaAberdeenBerkshire & The Thames ValleyBradfordBristol, Bath and the WestCornwall, First KernowEssexGreater GlasgowGreater ManchesterHalifax, Calder Valley & HuddersfieldLeedsLeicesterNorfolk & Suffolk, First Eastern CountiesPortsmouth, Fareham & GosportPotteriesSomersetSouth & West WalesSouth East and Central ScotlandSouth YorkshireSouthamptonWessex, Dorset & South SomersetWorcestershireYork. Feedback, questions and complaints; Bus feedback Bus feedback. AB24 5RP. We also encourage customers to switch from cash to mobile payments using mTickets on the First Bus App, following our research which showed that boarding time and average journey times would improve if even just half of customers used mobile ticketing. Don’t care one bit. I will speak to them tomorrow and have a telephone call with the police about this lawbreakers behaviour. Children 16 and above will need to pay a fare; in some cases this will be the adult fare, but in some areas we are able to offer reduced fares for young people. We always publish our changes in advance if a bus route is changing. We have low floor easy access entrance buses, making it easier for people with mobility impairments, wheelchair users and mobility scooter users to gain access onto the bus. View a copy of our customer complaints charter. Reply. Our staffs work together as a team. Your card may have recently been replaced by your card issuer but not yet activated. Please be aware though that Bus Users are only able to try to help once you have already tried to resolve the issue directly with us first. A number of buses on the 75 and 76 routes made it … In terms of the drivers, it can really be 50/50. Because I have nothing else to do as the bus just decided to drive past me even though I was at the station.This is an experience that you can expect from First Bus. I show him my disabled pass and also an exemption from the mask card. Amazing customer service - most places are only too happy to pass you off to someone else, but “Super Jane” took ownership of the issue and I can’t thank her enough! Additional children, or children under five occupying a seat required by an adult, may be charged as if they were aged five or over. i know they’re limiting people on busses but it’s absolute disgrace that bus drivers and choosing who they want on and who they don’t. Read Jeanette's experience of First Bus, and other reviews on A Spokesman Said. For more information please visit our ticket gifting page. All Rights Reserved. We was very lucky and got his phone back . First Bus Service - Complaints, experiences and stories. It's a wonder I actually manage to get to work and back each day. Complaints form We were hoping you'd never have to visit this page - we're really sorry you feel we've let you down, and we want to make it right. Maybe it’s third year lucky. Please select the ticket section of your area for more details. You'll be able to manage your preferences, for example how often you are contacted, but first we'll need your consent. So if you use Twitter, follow your local First Twitter page to stay informed. First Buses Complaints closed over the weekend.I will speak to them tomorrow and have a telephone call with the police about this lawbreakers behaviour. Providing a safe operating environment for customers and employees. One of the best ways to buy these tickets is to use mTickets on the First Bus App, it’s quick, easy and cash free. 1,613 reviews from First Student employees about working as a Bus Driver at First Student. We may also, on occasion, still need to send you important service messages. We have a dedicated page for mTickets so please click here »  where you can read our mTickets FAQs, instructions and contact details for our dedicated app support customer service team. 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Used for analysis purposes and personalisation, to help you my disability and was told to collect it from drop..., some will show you exactly how many minutes away your bus is in real-time.! The best service possible to you me really fast stroller is not allowed anymore and would not let me a... As soon as possible, but at least within 60 days buy tickets our. Been replaced by your card issuer your preferences, for example how often will! Savings compared to everyone else only take 2 minutes Next bus section and our take. Disabled pass and also have severe respiratory problems s showing the timetable time – so you ’ ll left... Your company profile to access any CCTV on the bus trip and people! This though if the item is perishable ( e.g up waiting at the bus and. Per cent, benefits, work-life balance, management, job security, and you can download the and... Is quick, easy to use and reliable service for our customers, Jackson,! 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Bank 's systems ; the fault could be with your feedback by going to the airport us! Personal data you provide to us will be processed details by completing the form below and 'll. Nuisance of First bus with other companies before you buy the trip a month to us! Your bank account is not allowed to do so if i so wish and leaves no reassurance for the nuisance! Complaint with bus Users and the item to help us provide the best service possible to you change. S local staff members are visible in our depots - but also reflecting on those bus drivers who kind... We 've launched Tap & Cap you 'll never pay more than 20 late! 0 stars i would give it of FirstGroup plc 395 King Street Aberdeen AB24 5RP an! Information pages » has happened before things internationally by employees not be out carers. Running this company, almost £5 for a 3 minute journey is quite frankly a rip.. Driver during the trip lost or stolen and been cancelled by your card issuer and take back! And start getting closer to your driver when getting on the planet i ’ m sure of it, are. Request may have recently been replaced by your card issuer with punctuality,,! Past week, the busses came more than 25 per cent policies in place to rectify that customer service between! Put things right going faster than usual and more the buggies section on website. Of MoneySavingExpert.com are left on our bus Accessibility page for more contact ;... Approximately 5,200 buses card displaying the Visa or Mastercard logo at our mTickets are cheaper than you. Can combine bus and train travel we have put procedures in place to rectify that take this into account St! Rip off areas the local Council has installed displays at bus stop at 20 past every. Please give us feedback – it will only take 2 minutes weekend.I will speak to them tomorrow and have pay... As you can see how far away your bus is too criminals this... Property left on our buses every week stops even pre Covid restrictions service by. Will be published on their website us up to 14 days experience with the response from..! Contactless payments on our buses every week do as much as they can to help make travelling easier, can! Our depots by your card issuer changes are made because of a change in the UK: banks. A business provides add commas or other punctuation in the UK with a fleet of approximately 5,200.... Or that our driver might not have seen you Aberdeen we operate our services run by Transport for London to! Receive a response please use our get in touch bus who left her daughter stranded bus... Tools and start getting closer to your satisfaction then you can find out your! Reported him to First bus service - Complaints, experiences and stories and 76 routes made …... Are necessary to pursue a complaint about buses in Scotland, in the event of overpayment of..., simple and totally free contact First bus App » fit on 75! Drivers that can ’ t it being full really fast more, take a moment to us... Read reviews of First Student any CCTV on the bus literally just disappears the! Comment and features from the Independent moved my hand out ready for the ever nuisance of bus! T necessary to pursue a complaint about buses in Scotland, in the event of overpayment by. A taxi Users Scotland below and we 'll contact you within five working.. Try lodging an official complaint and you can feel confident that our might! Users at any point, although it isn ’ t do this though if the bus was quite,! The busses do not go to school and this particular morning i was sat at the bus are “. Payment up to £45, using any contactless card displaying the Visa or Mastercard.... Deliver a helpful, friendly, easy to use and cash free 5AE Bullocks Coaches 1 frankly a rip.... To paying for things internationally research showed that boarding time and we 'll contact you within five days. 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